October 6, 2009
Summary (Jump to Full Policy)
The TRUSTe Seal
Our two most widely used Websites - comcast.net and plaxo.com - post the TRUSTe Seal. This means that TRUSTe has reviewed the privacy practices on these Websites, and you can contact TRUSTe about a privacy concern if we don't resolve it to your satisfaction. We are working with TRUSTe to add the Seal to other Comcast Websites as well.
The Information Comcast Collects and How It is Used and Shared
We want you to understand what kinds of information may be collected about your use of the Websites and Web Services, and what we might do with that information.
Comcast collects two types of information from people who use its Websites: (i) information that identifies a particular person using a Website, and (ii) information that provides facts about a person without identifying him or her (i.e., anonymously).
Information that Identifies Someone
Information that identifies a particular person could be a name, address or Social Security number, for example. We will not share this information with an advertiser, and we will not share it with another Website or company, unless you tell us to (for example, if you want to post information from your Plaxo page on your Facebook page).
We also use this kind of identifying information to provide services to you. For example, we may use it to bill you for services, to check your credit, to confirm your identity when you login, or to communicate with you. Sometimes we use other companies to help us provide our services. We may share your information with these companies, but they are required to protect it and to use it only to provide services to you.
Information that Does Not Identify a Specific Person
Information that does not identify a person could be an anonymous record of online activity, or information you put in a profile - like your zip code, your age or your gender (when it's used without your name). We routinely collect this kind of information and use it to improve your experience, -for example, by showing you content and advertising that may be more relevant and interesting to someone like you. Sometimes we share this kind of anonymous information with other companies that help us deliver and improve our services.
Your Information May be Shared Among Comcast Companies
The Web Services are provided by various companies that are part of Comcast. We may share your information among these Comcast companies so we can make it easier for you to use several Web Services seamlessly. Also, if you use the Web Services in connection with other Comcast services (for example, to set your DVR online to record a show on your television), we may need to share your information with the Comcast companies that offer those services, too.
Disclosure of your Information
We respect and protect your privacy, but it is possible that we may be required to provide information about you to a court or law enforcement agency. We will only disclose your information if we are legally required to do so-- if we receive a valid subpoena, court order, or search warrant, for example.
You may choose not to register for any one of the Web Services (or for all of them) if you do not want to share information that identifies you when you use that Website.
If you do register, we will give you a chance to create a profile. We may use some of the information in that profile to choose the content and advertising we think you would like to see.
When you register, we may also send you email about other products and services. You may choose not to receive these messages. However, we will still send you email with information about the specific services you use.
Blogs and Forums
If you choose to post information on blogs or forums on the Websites, it will not be private. Once the information is posted, other users may copy or store it.
Transferring Information to Social Networking Sites and Services
You may choose to use social networking Websites to share information from your Comcast profile, or information about what you do when you use the Comcast Web Services. If we get instructions to send your information to one of these Websites, with your valid Comcast login information included, we will accept the instructions to transfer your information.
- the Websites www.comcast.net, www.fancast.com, www.chirp.com, and www.plaxo.com (the “Comcast Sites”); and
- the Plaxo Network (together with all other software and services provided directly or indirectly by Plaxo, including those services made available through application programming interfaces (“APIs”) and services offered through third parties integrating Plaxo functionality, collectively the “Plaxo Service”) (collectively, (a) and (b) the “Comcast Web Services”).
2. Comcast is a Member of TRUSTe
Comcast is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. Comcast is committed to maintaining your privacy and believes that, as a user of the Comcast Web Services, you are entitled to know how Comcast gathers and uses information collected on its TRUSTe certified Websites. As a demonstration of Comcast's commitment to Comcast's users' privacy, Comcast has voluntarily agreed to have its privacy practices for the Websites www.comcast.net and www.plaxo.com reviewed for compliance by TRUSTe.
If you have privacy questions or concerns regarding the Websites www.comcast.net and www.plaxo.com, you should first contact Comcast. If you are not satisfied with our response, you can also contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process, at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will serve as a liaison with Comcast to try to help resolve your concerns.
The TRUSTe program reviews and certifies only the information practices on the Websites www.comcast.net and www.plaxo.com. TRUSTe does not review or certify the privacy practices related to any other Comcast Websites, software programs, products, or services including Comcast Digital Cable, Comcast Digital Voice, Comcast High Speed Internet, or the Fancast Store.
3. Collection of Information
Comcast, or third parties acting on Comcast's behalf, routinely logs Non-Personally Identifiable Information that is automatically generated when all users visit or use the Comcast Sites, as a by-product of the user's activities (“Web Log Data”). This information includes, but is not limited to, Internet protocol (“IP”) header information that is automatically passed between a user's computer and the Comcast Sites, such as the computer's IP address, the browser being used at the time, and the URL of the webpage on the Comcast Sites that the browser requested. This information may also include details relating to the activities users perform within the Comcast Sites, such as what links they click on, in what order they access specific web pages within the Comcast Sites, and the search queries they perform on the Comcast Sites.
Some of the Comcast Web Services allow you to store certain details and preferences that help you personalize that Comcast Service (“Preference Data”). This Non-Personally Identifiable Information may include ZIP code, age, gender, favorite genre to watch on television, and preferred type of news. Comcast stores Preference Data in a cookie that it places on your computer. We do this so that you do not have to enter this data every time you return to the Comcast Sites. We may also use the Preference Data to deliver other personalized services and features of the Comcast Web Services.
Comcast asks you to provide certain information when you initially register to use the Comcast Web Services and then afterwards may ask you to provide additional information when you use certain Comcast Web Services for the first time. In addition, Comcast also collects information about your use of the Comcast Web Services as a registered user. This table summarizes the different types of information that we may collect from you when you register for the Comcast Web Services and use the Comcast Web Services as a registered user.
When you create an account for the Comcast Web Services or subsequently modify your Registration Data
First and last name, username, password, e-mail address, mailing address, phone number, gender, and date of birth
The first time you access certain Comcast Web Services after you have created an account or subsequently modify your Profile Data
Additional e-mail addresses, lists of people to connect with through certain Comcast Web Services, school affiliations, movie genre preferences, and notification preferences for products and services made available by Comcast
When you log-in to your account and use the Comcast Web Services
Flagging or rating news articles, movies, television shows or other content, posting blog entries or comments, sharing URLs, and content and data feeds from non-Comcast social networks or services that you choose
Most Comcast Sites have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific Comcast Site. For your reference, those pages can be found here:
4. Use of Information
- Customize, measure, and improve the Comcast Web Services, and the content and advertising provided through them;
- Enforce our Web Services Terms of Service and detect fraud and other illegal activities;
- Bill and collect for any applicable fees or charges;
- Let you know about new products or services from Comcast or other companies we work with as well as promotional offers, based on your preference settings;
- Update any programs or other tools that we provide in conjunction with the Comcast Web Services.
Comcast may use Web Log Data, Preferences Data, and Your Data in these forms for internal business purposes, such as determining how much traffic certain portions of the Comcast Web Services receive, for license reporting and assessment of service levels, to better understand how the Comcast Web Services are used, to gauge traffic patterns and determine what types of content and services are most popular with users of the Comcast Web Services, or determining which search queries on certain Comcast Service are the most popular.
Comcast may also use Web Log Data, Preferences Data, and Your Data to customize the Comcast Sites and Services and make them more relevant to you. For example, Comcast may use such data to determine which news articles, movies, or television shows to recommend to you.
Comcast may use your Registration Data to verify that you are the person authorized to use the Comcast Web Services or to manage your account. Comcast may also use your Registration Data to determine whether your Comcast Digital Cable subscription allows you to access premium content or services offered through some of the Comcast Sites. For example, Comcast may use this subscription information to permit you to access, via one or more of the Comcast Web Services, certain programming included in your Comcast Digital Cable package or to recommend additional Comcast products and services that it thinks may be of interest to you (the “On-Demand Online Service”).
5. Sharing of Information
Comcast uses third parties to assist us in delivering parts of the Comcast Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Comcast's behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Comcast may also provide Non-Personally Identifiable Information elements of Your Data to third parties who deliver ads to you on Comcast's behalf. Comcast will not provide your Personally Identifiable Information to these advertisers unless you expressly authorize us to do so.
Comcast may also share Web Log Data and Preference Data, which do not contain Personally Identifiable Information, with third parties. For example, Comcast may share traffic data for one of the Comcast Sites with a third party that analyzes and publishes Website traffic surveys. Or, Comcast may share Web Log Data and Preference Data with one of the providers of movies on www.fancast.com, so that Comcast and the provider can determine what additional movies that provider should show on www.fancast.com.
Comcast may also share Web Log Data, Preference Data, and Your Data within its internal family of companies solely to provide you with the Comcast Web Services, other cross-platform services, and advertising it thinks may be of interest to you. For example, Comcast will share your Registration Data within its internal family of companies to provide you with On-Demand Online Service if you have signed up for that service, and to make you aware of other Comcast products and services it thinks may be of interest to you. This sharing occurs when you sign up for and use these other services, and may be necessary for us to provide them. If you do not want Your Data shared with a specific service such as Plaxo or On-Demand Online Service, for example, then you may choose not to sign up for that service or stop using it at any time if you have already signed up for it.
You may authorize other Internet sites such as MySpace or Facebook to access and publish on their Websites some of Your Data, including your Activity Data. For example, you may enable a Facebook widget to access and publish to your Facebook page what shows you watch on www.fancast.com. In addition, certain Comcast Web Services allow you to use your contact lists from Internet sites such as MySpace or Facebook to share portions of Your Data, including your Activity Data, with others. For example, www.chirp.com may allow you to comment on your favorite television show on www.fancast.com, and then share that comment with all of your Facebook friends. If you provide Comcast with your credentials for this kind of Internet service and use the features of the Comcast Service that share information across these Internet services, or, if one of these Internet service contacts Comcast using your Comcast Web Services credentials and asks to have access to certain portions of Your Data, Comcast will treat this as your authorization to share such portions of Your Data with that Internet service.
Comcast, or advertising network providers acting at Comcast's request, may deliver advertisements to you through the Comcast Web Services, depending on whether you are a registered user or not, as described in more detail below.
We, or our advertising providers, automatically deliver ads to all users of the Comcast Sites, whether they are registered or not, based on anonymous information including: (i) the IP address associated with your computer for purposes of determining your approximate geographic location; (ii) the type of web page that is being displayed, such as a news or sports page, for example; or (iii) the content on the page that is shown, such as a sports article about a certain team or a movie review for a particular movie. Because this advertising activity automatically applies to all users and it is purely contextual, this type of advertising delivery cannot be customized or controlled by individual users.
If you are a registered user, Comcast may use Your Data, regardless of where we gathered such information, to determine what type of ad to display to you on the Comcast Sites. For example, Comcast may use portions of Your Data that it gathered on www.comcast.net to determine which ad to show you when you visit www.fancast.com. In addition, Comcast may send certain demographic information, like ZIP code, age, and gender to its advertising network providers, so that the advertising you see is more relevant to you. These advertising network providers will only use such information to display an ad to you on the Comcast Sites.
7. Advertising Networks and Other Service Provider Networks
8. Communicating with You
Comcast may use your Registration Data to send you a confirmation e-mail verifying the ownership of the e-mail addresses provided in your Registration Data and to send you service-related communications about the Comcast Web Services. In addition, Comcast may send you promotional or commercial e-mail relating to each Comcast Site for which you have activated your account as permitted by applicable law. You can opt-out from receiving such promotional or commercial e-mail by following the instructions contained in the e-mails or by going to:
and following the directions there.
Non-members may elect to permanently opt-out from receiving invite requests from members to join Plaxo. When you register for permanent opt-out, you provide us with a validated e-mail address at which you no longer wish to receive Plaxo invite requests. Comcast may send you an opt-opt confirmation e-mail to the address you enter. If you are sent an opt-out confirmation e-mail, you must respond to that e-mail to complete the opt-out process. The opt-out is available here:
9. Signing in Using Non-Comcast Credentials
Comcast may allow you to access portions of the Comcast Web Services by signing in using your username or other identifier from another Internet service (“Non-Comcast Username”). Comcast will treat your Non-Comcast Username and any additional data that the relevant Internet service provides to Comcast about you as Your Data.
10. Participating in Blogs and Forums
If you post comments to any of the blogs, forums, or other editorial sections of the Comcast Web Services, any information you submit there can be read, collected, or used by other users of the Comcast Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.
Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the Comcast Web Services.
Comcast uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Comcast cannot guarantee the complete security of Your Data. If you don't want Comcast to know any particular information about you, you should not register to use the Comcast Web Services or include it in anything that you submit or post to Comcast, including posts on the Comcast Sites or e-mails to Comcast. More information on Internet security can be found here: http://security.comcast.net/.
Comcast also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming e-mail, file attachments, video mail, private chat, or instant messages. However, we (along with our third party providers) use software and hardware tools to help prevent and block "spam" e-mails, viruses, spyware, and other harmful or unwanted communications and programs from bring sent and received over Comcast.net e-mail and the Comcast Sites. These tools may automatically scan your e-mails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Service against these harmful or unwanted communications and programs. You can learn more about Comcast's anti-spam approach at http://help.comcast.net/content/faq/What-is-Comcast-doing-about-spam.
As an additional security precaution, neither Comcast nor any of our authorized service providers will ask you for your Comcast password in an e-mail, over the telephone, or in an online support forum or chat area. Do not give your Comcast password to anyone in an e-mail, over the telephone, or in an online support area.
12. Disclosures of Information
13. Special Note About Children
Comcast does not knowingly collect Personally Identifiable Information from anyone under the age of 13 without first obtaining parental consent. For those portions of the Comcast Web Services that do collect information from children under the age of 13 after obtaining parental consent, Comcast or its contractors will provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to Comcast or to anyone else.
14. Your California Privacy Rights
California law permits its residents to request and receive information about a business' disclosure of certain categories of PII to other companies for their use for direct marketing. If you are a California resident and a user of any of the Comcast Web Services, you can request a copy of this information from Comcast Interactive Media, LLC by sending e-mail to CIM_Privacy@comcast.com or a letter to Comcast Interactive Media, LLC, Attn: California Direct Marketing Information, One Comcast Center, Philadelphia, PA 19103. Please include your name and e-mail address in e-mail requests, and your name and postal address in mail requests.
15. Change of Ownership or Other Business Transaction
In the event Comcast enters into a business transition, such as a merger, acquisition, or the sale of all or part of its assets (a “Business Transition”), Your Data (including PII and non-PII associated with the Comcast Web Services) will likely be part of the assets transferred.
The following terms in this section apply only to your use of the Plaxo Service, the Plaxo Software, and www.plaxo.com (collectively the “Plaxo Offerings”).
Plaxo is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. Plaxo has certified that it adheres to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Website.
Comcast uses Your Data to enable you to use the Plaxo Offerings as follows.
- Registration Data and Profile Data. The name you put in your Registration Data and the photo (if you have uploaded one) in your Profile Data will be displayed to members; and to non-members of the Plaxo Network if you choose to make the data publicly accessible. This is primarily so your friends, family or business colleagues can find you and connect with you. All users can control whether or not their names are listed in the Plaxo people search listings. You also control how all other information in your Registration Data and Profile Data is shared with others through your Plaxo privacy settings (for example, friends, family, business) located at http://www.plaxo.com/settings/account. You control whether or not you have a public profile. If you have a public profile you choose which information from your Registration Data and Profile Data is part of your public profile. Public profiles are viewable by any member or non-member of the Plaxo Network.
- Activity Data. You control with whom your Activity Data is shared. Once you share data with someone, however, you cannot control what those recipients do with your data.
18. International Visitors
19. Contacting Comcast & Customer Support
You can find customer support and help information at http://customer.comcast.com/Pages/Help.aspx. Some online support areas and tools may ask you to provide information to Comcast to help us address your questions or problems. We may also make software tools available to help configure your computer's or network's settings, or collect information from your computer or network to help us provide support to you. If you choose to provide this information to Comcast or use these tools, we will use the information only for customer support purposes.
Revised and Effective: October 6, 2009
This table summarizes our partners that operate their own networks and where you can go to get more information about their policies and practices and opt out of their networks in many cases. You may also opt out of additional third party advertising networks by going to the Network Advertising Initiative's Website at http://www.networkadvertising.org/managing/opt_out.asp and following the directions there.
Customer Info Page
Opt-out currently not available.
Revised and Effective: October 6, 2009