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Your XFINITY Connect session has timed out due to inactivity. Click here to go back close How to Make a Good First Impression

Use a Person’s Name. Repeat.

People love to hear their own names. It makes them feel special, like you’re attuned to them. But don’t stop there: Learn the names of other folks’ spouses, children, and pets, too, then mention them in a follow-up e-mail or conversation. Asking, say, “Did Madison choose a college yet?” or “Is Hal’s tennis elbow still acting up?” will go a long way toward solidifying an initial positive impression.

Julie Albright is a sociologist at the University of Southern California, in Los Angeles, who studies social psychology and interpersonal relationships.

(Credit: Anna Williams)

The opinions expressed are solely those of the author and do not necessarily reflect the views of Comcast.

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