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Never Use 'Never,' 'Always' and 'You'

Gretchen Rubin, author of "The Happiness Project" and "Happier At Home," advises lowering the volume -- not the boom -- when engaged in an argument. Instead of a tempting-but-unproductive comeback, use one of these equal-opportunity phrases:

“This is important to me. Please listen.”

“I hadn’t thought of it that way before.”

“Let’s agree to disagree on that.”

“Please keep talking to me.”

“I see how I may have contributed to the problem.”

“Please try to understand my point of view.”

“I realize it’s not your fault.”

“You don’t have to solve this -- it helps me just to talk to you.”

“I can see my part in this.”

“You may be right.” (Leave out the “but….”)

(CREDIT: runphoto/digital vision/getty images)
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The opinions expressed are solely those of the author and do not necessarily reflect the views of Comcast.

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